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01/Delivery and status

Keep every order
clear from kitchen
to customer.

Preparation, handoff and customer status follow one shared lifecycle, so the next step stays visible on both sides.

Explore delivery and status

Core status works without live location.

Illustrative order. Live features depend on enabled connections.

Order #1043Delivery · Today, 1:45 PMPaid
Crispy Ebi sushiCrispy EbiFutomaki · 6 pcs.
Chilli mayo, teriyaki and tempura1 ×259 kr.
Total259 kr.

Preparation timeline

ConfirmedOrder received by the kitchen.
PreparingCrispy Ebi is being prepared.
ReadyNext: hand the order to the customer.
CompletedOrder handed off to the customer.
Mark ready
Order #1043Preparation
ConfirmedPreparingReadyCompleted
Your order is being prepared.

We’ll update the status as it moves to the next step.

Order #1043DeliveryOrder received
Crispy Ebi sushiCrispy EbiFutomaki · 6 pcs.
Chilli mayo, teriyaki and tempura1 ×259 kr.
Total259 kr.
Next stepAccept the order to start preparation.
Accept order
Order #1043DeliveryPreparing
Crispy Ebi sushiCrispy EbiFutomaki · 6 pcs.
Chilli mayo, teriyaki and tempura1 ×259 kr.
Total259 kr.
Next stepMark the order ready when preparation is complete.
Mark ready
Order #1043DeliveryReady
Crispy Ebi sushiCrispy EbiFutomaki · 6 pcs.
Chilli mayo, teriyaki and tempura1 ×259 kr.
Total259 kr.
Next stepConfirm handoff to the customer.
Confirm handoff
Order receivedPreparingReady
Customer status
Order receivedPreparingReady

Illustrative order and status actions.

02/Clear next action

Move the order
forward with one
clear action.

Each status change gives the team one useful next step and keeps the customer view aligned.

Order receivedPreparingReady
Staff actions and customer status stay in sync.

03/Fulfillment handoff

Send the ready order
down the right path.

Pickup and restaurant delivery stay explicit. Optional courier handling appears only when the restaurant has configured it.

Configuration decides which handoff choices appear.
Order #1043Delivery · ReadyReady
Crispy Ebi sushiCrispy EbiFutomaki · 6 pcs.
Chilli mayo, teriyaki and tempura1 ×259 kr.
Choose handoff
PickupAt the restaurant
Restaurant deliveryWhen configured
External courierOptional connection
Handoff recordedCustomer status updated

04/Optional live tracking

Add live detail when
the connection exists.

Core order status works on its own. Live location and estimates appear only when GPS or courier tracking has been configured.

The interface must always make the connection boundary clear.

Core status

ConfirmedPreparingReadyCompleted
Tracking connection enabled

Example with live tracking enabled

Plenty

Location and estimates depend on the connected provider.

05/Built in layers

Start with clear status.
Add live layers when ready.

The core lifecycle stays useful on its own. Location, messaging and courier detail appear only through the connections the restaurant enables.

See delivery and status No connection is presented as live until it is verified.

Core order lifecycle

Staff actionsPreparation statusCustomer statusHandoff record
When configured

Connection-dependent layers

Live locationMessagingCourier tracking